Privacy Policy

1. Who We Are

Facewise ("we," "our," or "us") is an AI-powered face recognition platform operating two distinct services:

• Facewise Events (event.facewise.in) — An event photo identification platform that allows attendees to find themselves in event photo albums using facial recognition.
• Facewise Attendance (attendance.facewise.in) — A geo-fenced attendance management system for companies and institutions using facial recognition for employee/member identification.

Our main website is located at facewise.in. This Privacy Policy applies to all three domains and any associated mobile applications.

For privacy inquiries, contact us at: support@facewise.ai

2. What Data We Collect

2.1 Personal Information

• Name — First and last name for account registration
• Email address — For account creation, login, and communication
• Phone number — Optional, for account recovery and notifications
• Organization/Company name — For Facewise Attendance business accounts

2.2 Biometric Data (Sensitive Personal Data)

• Facial photographs — Images you upload for face recognition processing
• Face embeddings / feature vectors — Mathematical numerical representations of facial geometry derived from your photo (NOT the raw photo itself, after processing)
• Liveness detection data — Data generated during anti-spoofing checks

2.3 Location Data (Facewise Attendance only)

• GPS coordinates — Real-time location at the moment of attendance marking
• Geo-fence zone data — Defined workplace boundaries configured by your employer/admin

2.4 Technical & Usage Data

• IP address, browser type, device information
• Pages visited, features used, timestamps
• Error logs for technical troubleshooting

2.5 Data We Do NOT Collect

• We do NOT collect financial information, payment card data, or banking details
• We do NOT collect social media passwords or credentials
• We do NOT build advertising profiles or sell your data to advertisers

3. How We Collect Your Data

• Registration forms — When you create an account on any Facewise platform
• Photo upload — When you upload a photo for event search or attendance registration
• Camera / device — When you use our mobile-based attendance feature requiring real-time face capture
• Automatic collection — Technical data collected automatically when you use our services (cookies, server logs)
• From your employer (Facewise Attendance) — Your employer/HR may register your details on our platform as part of their attendance setup

4. Why We Process Your Data (Legal Basis)

We process your personal data on the following legal grounds:

• Explicit Consent — For all biometric data processing, we obtain your explicit, informed, freely-given consent. You may withdraw this consent at any time.
• Contract Performance — To provide the services you've signed up for (e.g., finding your event photos, recording your attendance)
• Legitimate Interests — For platform security, fraud prevention, and service improvement
• Legal Obligation — Where required by applicable Indian laws

5. Biometric Data — Special Category Processing

5.1 How Biometric Data Works in Facewise

When you upload a photo, our AI system:

1. Detects and locates facial regions in the image
2. Generates a numerical "face embedding" — a unique mathematical vector representing facial geometry
3. Stores this embedding (NOT the original photo, in most processing steps) for matching purposes
4. Compares your embedding against stored embeddings in the event album or employee database

5.2 Storage of Biometric Data

• Face embeddings are stored on encrypted servers located in India
• Original uploaded photos are stored encrypted with AES-256 encryption
• Biometric data is stored in isolated databases with access controls and audit logs
• Biometric data is never stored in plain text

5.3 Consent for Biometric Processing

Before any biometric data is processed, we display a clear, plain-language consent notice explaining:

• What biometric data will be collected
• The specific purpose of collection
• How long it will be retained
• How to request deletion

You must actively check a consent checkbox to proceed. Pre-ticked boxes are not used.

5.4 Biometric Data — Facewise Events vs. Attendance

• Facewise Events: Your face embedding is used only to match you against photos in the specific event album you searched. It is not used for any other event or shared with other users.
• Facewise Attendance: Your face embedding is stored by your company/institution for ongoing attendance tracking. Your employer controls data access. Facewise acts as a data processor; your employer is the data controller for this data.

6. How We Use Your Data

• To provide our core services — Face-based photo search (Events) and attendance tracking (Attendance)
• Account management — Create and manage your user account
• Security & fraud prevention — Detect and prevent unauthorized access, spoofing, and abuse
• Service improvement — Analyze usage patterns to improve accuracy and user experience (using anonymized or aggregated data)
• Communications — Send service notifications, updates, and support responses
• Legal compliance — Comply with applicable laws, regulations, and court orders

We do NOT use your data for:

• Targeted advertising or behavioral profiling
• Sale to third parties for any commercial purpose
• Training AI models on identifiable biometric data without separate explicit consent

7. Data Sharing & Third Parties

7.1 We Do NOT Sell Your Data

Facewise does not sell, rent, or trade your personal or biometric information to any third party.

7.2 When We May Share Data

• With your employer/event organizer — For Facewise Attendance, your company admin can view your attendance records. For Events, organizers can see aggregated usage (not your identity).
• Service providers (processors) — We use trusted third-party providers for cloud hosting, email delivery, and analytics. All are bound by data processing agreements and confidentiality obligations.
• Legal requirements — We may disclose data if required by law, court order, or government authority under Indian law.
• Business transfers — If Facewise is acquired or merged, your data may be transferred as part of the business assets. You will be notified before your data is subject to a different privacy policy.

7.3 Third-Party Services Used

• Cloud hosting (data stored in India)
• Email delivery service for transactional emails
• Analytics (using anonymized/aggregated data only)

8. Data Retention

8.1 Facewise Events

• Your uploaded selfie: Deleted immediately after the face embedding is generated (unless you request otherwise)
• Your face embedding: Retained for 30 days after your last search in that event, then automatically deleted
• Matched photos: Available for download for 90 days after the event
• Account data: Retained as long as your account is active. Deleted within 30 days of account deletion request.

8.2 Facewise Attendance

• Employee biometric data: Retained for the duration of employment or as configured by the company admin. Deleted within 30 days of termination/removal from the system.
• Attendance logs: Retained as required by your employer (typically 3-7 years for employment records as per Indian labor laws)
• GPS location data: Retained in attendance logs; not stored separately beyond the log entry

8.3 You Can Request Early Deletion

You may request deletion of your biometric data at any time by contacting us at support@facewise.ai. We will process deletion requests within 30 days.

9. Security Measures

We implement industry-standard and beyond-standard security measures to protect your data:

• Encryption at rest: All data stored using AES-256 encryption
• Encryption in transit: All communications over HTTPS with TLS 1.2+ only
• Access controls: Role-based access control (RBAC); biometric databases are accessible only to authorized system components
• Audit logs: All access to biometric data is logged with timestamps, user IDs, and IP addresses
• Liveness detection: Anti-spoofing checks to prevent photo-based fraud
• Regular security audits: Periodic vulnerability assessments and penetration testing
• Data minimization: We only collect and store what is strictly necessary for service delivery

10. Your Rights

Under Indian IT Act, SPDI Rules, and applicable data protection principles, you have the following rights:

• Right to Access: Request a copy of all personal/biometric data we hold about you
• Right to Correction: Request correction of inaccurate personal data
• Right to Deletion ("Right to be Forgotten"): Request deletion of your biometric data and personal information
• Right to Withdraw Consent: Withdraw consent to biometric processing at any time (this will affect your ability to use face recognition features)
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to specific uses of your data
• Right not to be subject to automated decisions: Request human review of decisions made solely by automated processing

To exercise any of these rights, email us at support@facewise.ai with subject line "Data Rights Request — [Your Name]". We will respond within 30 days.

11. Cookies & Tracking

Our websites use the following types of cookies:

• Essential cookies: Required for login sessions and core functionality. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (using anonymized data). You may opt out.
• Preference cookies: Remember your language and UI preferences.

We do NOT use advertising or tracking cookies. We do NOT use Facebook Pixel or Google Ads tracking.

You can manage cookie preferences through your browser settings or our cookie consent dialog.

12. Children's Privacy

Facewise services are intended for users aged 13 years and above. For users aged 13–18, parental or guardian consent is required before registering or uploading any biometric data.

For Facewise Attendance, if minors are enrolled (e.g., in a school), the institution is responsible for obtaining appropriate parental consent as required by applicable law.

If we become aware that we have collected biometric data from a child under 13 without verifiable parental consent, we will delete it immediately. Contact support@facewise.ai to report such a concern.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes:

• We will update the "Last Updated" date at the top of this policy
• We will display a prominent notice on our website for 30 days
• For changes to biometric data processing, we will send you an email notification and require re-consent before the changes take effect

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

14. Contact & Grievance Officer

For any privacy-related concerns, requests, or complaints, please contact us:

As per the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer to address complaints related to data processing. You may contact the Grievance Officer at support@facewise.ai. Complaints will be acknowledged within 24 hours and resolved within 15 days.

---